Privacy Policy

Last updated: 18 August 2026

This privacy policy explains how Parkway Telecoms Services Limited (“Parkway Telecoms”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit our website, enquire about our services, or become a customer. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Parkway Telecoms Services Limited is the data controller responsible for your personal data. Our registered office is 9A Leicester Road, Blaby, Leicester, LE8 4GR (registered in England, company number 15424238). If you have any questions about this policy or how we handle your data, you can contact us at [email protected] or on 01455 286202.

Information We Collect

We may collect and process the following categories of personal data:

• Contact and enquiry details: such as your name, business name, email address, telephone number and the content of any message you send us through our contact form, by email or by phone.
• Customer and account information: such as billing and installation addresses, service records, and information needed to provide and support your telecoms services.
• Payment information: such as Direct Debit or bank details required to process payments. Card payments are handled by our payment providers and we do not store full card numbers.
• Technical and usage data: such as your IP address, browser type, device information and details of how you use our website, collected through cookies and similar technologies.

How We Use Your Information

We use your personal data to:

• respond to your enquiries and provide the information or quotations you request;
• set up, provide, manage and support your telecoms services and equipment;
• process payments and manage our accounts and records;
• carry out credit and identity checks where necessary before providing services;
• communicate with you about your services, including service updates and support;
• improve our website, products and customer service; and
• comply with our legal, regulatory and contractual obligations.

Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Contract: where processing is necessary to provide services you have requested or to take steps before entering into a contract with you.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries, managing our services and preventing fraud, provided these are not overridden by your rights.
• Legal obligation: where we must process data to comply with the law, such as tax, accounting and regulatory requirements.
• Consent: where you have given us clear consent, for example to send you marketing communications. You can withdraw your consent at any time.

How We Share Your Information

We do not sell your personal data. We may share it with trusted third parties where necessary to provide our services, including:

• our network and airtime suppliers, including City Communications, under whose OFCOM regulation we operate;
• payment processors, credit reference and fraud prevention agencies;
• IT, hosting and software providers that support our business; and
• professional advisers, regulators or law enforcement where we are required to do so by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Cookies

Our website uses cookies and similar technologies to help the site function and to understand how visitors use it. You can control or disable cookies through your browser settings, although some parts of the site may not function properly as a result.

How Long We Keep Your Information

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Customer and financial records are generally retained for at least six years in line with UK tax and accounting law. Enquiry data that does not lead to a contract is kept only for as long as needed to deal with your enquiry.

Keeping Your Information Secure

We have put in place appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. We limit access to your data to those who have a genuine business need to access it.

Your Rights

Under UK data protection law you have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• object to or request restriction of our processing of your data;
• request the transfer of your data to another provider; and
• withdraw consent where we rely on it.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed.

© Parkway Telecoms Services Limited